Return and Refund Policy

Effective Date: June 11, 2025
Applies to: All purchases of beachwear, clothing, and accessories at hydashop.com
Business Name: Hydashop LLC
Business Address: 41354 Patri Cir, Murrieta, CA 92562, United States
Phone: +1 951-223-1955
Email: [email protected]
Support Hours:
  • Monday – Friday: 9:00 AM – 6:00 PM (PST)
  • Saturday: 10:00 AM – 4:00 PM (PST)
  • Sunday: Closed

HYDASHOP – BEACHWEAR, CLOTHING & ACCESSORIES

At Hydashop, we aim to give you confidence when shopping for beachwear and related items online. This policy outlines our procedures for cancellations, exchanges, returns, and refunds, while ensuring quality and hygiene standards.

1. ORDER CANCELLATION & MODIFICATIONS

Timing Window
• Orders may be canceled or modified within 24 hours of purchase (within 24 hours of receiving the order confirmation email).
• If placed on a weekend or holiday, the 24-hour window extends to the next business day during Support Hours.
• After this window, orders enter fulfillment and generally cannot be changed or canceled.

How to Cancel/Modify
• Email [email protected] immediately:
  – Subject: “Order Cancellation/Modification Request – Order #[Your Order Number]”
  – Include full name, order number, and requested changes.
• Or call +1 951-223-1955 during Support Hours.
• We confirm within 2 business hours on business days (max 6–8 business hours). If outside 24-hour window or fulfillment started, we may be unable to accommodate.

2. RETURN & EXCHANGE ELIGIBILITY

Return Window

• 30 days from delivery date (not order date).
• Item must be postmarked within 30 days; allow 2–3 days for transit.

Condition Requirements for Beachwear & Clothing

• Unworn and unwashed: original condition.
• Original tags attached: size labels, brand tags intact.
• No odors or stains: free from perfume, smoke, makeup marks, pet hair.
• Original packaging: for shoes/accessories, include box or pouch.
• Hygiene seals intact: for swimwear/intimate items, seals unbroken.

What We Accept

✅ Size exchanges – same style, different size (subject to availability)
✅ Color exchanges – same style, different color (subject to availability)
✅ Style returns – full refund for unwanted items meeting conditions
✅ Gift returns – store credit if no receipt/order number; full refund if provided

Items We CANNOT Accept

❌ Swimwear/intimate apparel once hygiene seal is broken
❌ Intimate apparel (underwear, shapewear) once opened
❌ Earrings, hair accessories (hygiene reasons)
❌ Personal use items (towels, beach mats) once used
❌ Items marked “Final Sale” or “Clearance” at checkout
❌ Customized or personalized items (engraved jewelry)
❌ Worn, washed, damaged, or soiled items
❌ Gift cards

3. RETURN & EXCHANGE PROCESS – STEP BY STEP

Step 1: Request Authorization (Required)

Email [email protected] including:
• Order number
• Items to return/exchange (product name, SKU if available)
• Reason for return/exchange
• Photos if defective or damaged

We respond within 24–48 hours (business days) with authorization details.

Step 2: Receive Return/Exchange Instructions

You’ll get an email with:
• Return Authorization Number (RMA) or reference note
• Return address:

Hydashop Returns Department
41354 Patri Cir
Murrieta, CA 92562
United States
    

• Packing instructions and prepaid shipping label (only for defective/incorrect items)
• Notes on packaging (include packing slip/invoice inside).

Step 3: Package Your Return/Exchange

• Beachwear & Clothing: Fold neatly, keep tags attached.
• Swimwear/Intimate: Keep hygiene seals intact; pack carefully.
• Accessories & Shoes: Use original box/pouch; wrap securely.
• Include RMA number visibly on package or packing slip.

Step 4: Ship Your Return/Exchange

• Customer pays shipping for regular returns/exchanges (cost varies by carrier).
• Hydashop pays shipping for defective or incorrect items (prepaid label provided).
• International returns: Customer pays all shipping, customs, duties; Hydashop refunds only product cost upon receipt and approval.
• Use a trackable shipping method and keep tracking number until completion.

Step 5: Processing & Outcome

• Inspection: We inspect within 1–2 business days of arrival.
• Approval/Rejection:
  • If item meets conditions, proceed with exchange or refund.
  • If not, notify reason and offer alternative (exchange, partial refund) if possible.
• Replacement Shipping: For approved exchanges, ship replacement within 1–2 business days after approval.
• Refund Processing: For approved returns, refund to original payment method within 3–7 business days after approval (bank/provider may add 1–3 business days).

4. SHIPPING & FEES BREAKDOWN

Return Shipping Costs

• Regular returns/exchanges: Customer responsible.
• Defective/incorrect items: Hydashop provides prepaid label and covers return shipping.
• International returns: Customer pays all shipping, customs, duties; refund covers product cost only after receipt and approval.

Refund Details

• Original shipping fee: Non-refundable for regular returns.
• Restocking fee: $0 (no restocking fees).
• Refund method: Same payment method used for purchase.
• Refund amount: Item price minus any non-refundable shipping (regular returns).

Processing Times

• Inspection: 1–2 business days after arrival.
• Refund processing: 3–7 business days after approval.
• Credit card refunds: May take additional 1–3 business days to appear.
• PayPal refunds: Often instant after processing.

5. EXCHANGES VS RETURNS

Size/Color Exchanges

• Same style, different size/color: No additional shipping fee from Hydashop if in stock and due to fit or defect.
• If out of stock: Option for store credit or refund.
• Price difference:
  • Replacement costs more: customer pays difference via secure payment link.
  • Replacement costs less: refund difference to original payment method.

Style Exchanges (Different Item)

• Treated as return of original item + new purchase of desired item.
• Customer pays return shipping and new item shipping; handle price difference accordingly.

6. DEFECTIVE OR INCORRECT ITEMS

Quality Issues We Cover

• Manufacturing defects (broken straps, faulty seams, damaged hardware).
• Shipping damage (rips, tears, stains from transit).
• Incorrect item shipped (wrong style, size, color) or missing items.

What To Do

Contact within 7 days of delivery:
• Email [email protected] with:
  – Order number
  – Clear photos/videos showing the issue
  – Description of problem

Hydashop covers all costs for defective or incorrect items. We provide prepaid return label and will send replacement or issue full refund including original shipping.

Our Response Time

• Initial response within 24 business hours.
• Resolution (replacement shipping or refund) typically same-day or next business day once confirmed.

7. SPECIAL CONSIDERATIONS

Holiday Returns

• Extended return period: Items purchased between November 1 and December 25 can be returned until January 31 of the following year.
• Gift receipts: Available upon request.
• Gift returns: Store credit if no receipt/order number; full refund if provided.

International Customers

• Same 30-day policy applies.
• Customer pays return shipping and customs/duties.
• Duties/taxes non-refundable unless defective.
• Processing may take additional 3–5 business days after we receive the return.

Seasonal Items

• Swimwear & intimate apparel: Cannot be returned/exchanged if hygiene seal broken.
• Clearance items: May be final sale; clearly marked on product page.
• Holiday-themed items: Standard policy applies unless marked otherwise.

8. UNAUTHORIZED RETURNS

Returns sent without prior authorization (RMA number) will be refused and returned to sender at sender’s expense, and not processed or refunded. Always email first to protect both you and Hydashop.

9. CONTACT INFORMATION

Customer Service Hours
• Monday – Friday: 9:00 AM – 6:00 PM PST
• Saturday: 10:00 AM – 4:00 PM PST
• Sunday: Closed

How to Reach Us
• Email: [email protected] (fastest response)
• Phone: +1 951-223-1955 (during business hours)
• Address (for returns/exchanges):

Hydashop Returns Department
41354 Patri Cir
Murrieta, CA 92562
United States
    

Response Times
• Email: Within 24 business hours
• Phone: Immediate during business hours
• RMA issuance: Within 24–48 hours after valid request

10. FREQUENTLY ASKED QUESTIONS

Q: Can I cancel my order after 24 hours?

A: Generally no. Cancellation requests must be made within 24 hours of the order confirmation email. If outside this window, fulfillment is already in process.

Q: Can I exchange if I tried the item on?

A: Yes, provided item remains unworn, unwashed, with tags and packaging intact. Do not remove hygiene seals for swimwear/intimate items.

Q: What if the item doesn’t fit?

A: You may request a size exchange within 30 days if item is unused and in original condition. If desired size is out of stock, choose store credit or refund.

Q: Can I return sale items?

A: Yes, unless marked “Final Sale” at checkout or on product page. Sale items follow the same 30-day return policy.

Q: How do I know if my return was received?

A: Use the tracking number from your return shipment. After we process the return, we’ll email a confirmation.

Q: How long until I receive my refund?

A: After approving returned item, refund is issued within 3–7 business days; bank posting may add 1–3 business days.

Q: Do you offer free returns?

A: Only for defective or incorrect items. For change-of-mind returns or exchanges, customer covers return shipping.

Q: I live outside the U.S. Can I return?

A: Yes, but you bear all return shipping and customs/duties. Refund applies after we receive and inspect items.

Q: What if my item arrives damaged or incorrect?

A: Email photos/videos within 7 days of delivery; Hydashop covers return shipping and will send replacement or full refund.

Policy Version: 1.0
Last Updated: June 11, 2025

Hydashop reserves the right to update this policy. Changes will be effective 30 days after posting the updated version on our site.