Shipping Policy

Effective Date: June 11, 2025
Last Updated: June 11, 2025
Applies to: All orders of beachwear, clothing, and accessories at hydashop.com
Business Name: Hydashop LLC
Business Address: 41354 Patri Cir, Murrieta, CA 92562, United States
Phone: +1 951-223-1955
Email: [email protected]
Support Hours:
  • Monday – Friday: 9:00 AM – 6:00 PM (PST)
  • Saturday: 10:00 AM – 4:00 PM (PST)
  • Sunday: Closed

HYDASHOP – BEACHWEAR, CLOTHING & ACCESSORIES

At Hydashop, we are committed to delivering your beachwear and related items quickly, safely, and affordably. This shipping policy explains our coverage, costs, timelines, and procedures for all orders.

SHIPPING COVERAGE & RESTRICTIONS

Where We Ship

✅ United States Only – All 50 states
✅ Washington D.C. – District of Columbia
✅ US Territories – Puerto Rico, US Virgin Islands, Guam, American Samoa

Addresses We Cannot Ship To

❌ P.O. Boxes – Physical address required for security
❌ APO/FPO/DPO – Military addresses (coming soon)
❌ International addresses – No exceptions at this time
❌ Freight forwarders – Direct consumer shipping only

Special Location Guidelines

Rural Areas

• Extended delivery time – May add 1–2 business days
• Carrier limitations – Some remote areas have limited access
• Address verification – We may contact you to confirm delivery details

Alaska & Hawaii

• Standard flat rate applies – $4.95
• Extended transit time – Typically 7–10 business days
• No expedited options – Standard shipping only

SHIPPING COSTS & OPTIONS

Flat Rate Shipping – $4.95

All orders ship at a flat rate of $4.95, regardless of order size or weight.

What’s Included

• Any quantity – 1 item or multiple items, same price
• All sizes – From XS to 3XL, no size surcharges
• Mixed orders – Beachwear, clothing & accessories together
• Secure packaging – Professional materials included
• Basic tracking – Standard tracking number provided

When Shipping is FREE

• Promotional periods – Special events announced via email/newsletter
• Loyalty members – VIP customers (join our newsletter for details)

No Hidden Fees

✅ No dimensional weight charges
✅ No fuel surcharges
✅ No residential delivery fees
✅ No signature confirmation fees (unless requested for high-value orders)
✅ No weekend delivery fees

PROCESSING & HANDLING TIME

Order Processing Schedule

Standard Processing: 1–3 Business Days

• Order Placed Monday–Friday before 2:00 PM PST – Ships same day or next business day
• Order Placed Monday–Friday after 2:00 PM PST – Ships next business day
• Saturday 10:00 AM – 4:00 PM PST – Ships Monday
• Sunday – Ships Tuesday (or Monday if holiday)

What Happens During Processing

• Order verification – Payment and address confirmation
• Inventory allocation – Items reserved from stock
• Quality check – Inspect for defects
• Professional packaging – Careful folding and protective materials
• Shipping label creation – Tracking number generated

Factors That May Extend Processing

• Peak Seasons:
  • Black Friday – Cyber Monday: Up to 5 business days
  • Holiday season (Dec 1–25): Up to 4 business days
  • Back-to-school (Aug 1–31): Up to 4 business days
• Inventory Situations:
  • Backorders – You’ll be notified if out of stock
  • Pre-orders – New arrivals not yet in stock
  • Custom alterations – (e.g., hemming) may add 3–5 days
• Payment Issues:
  • Declined cards – Processing paused until resolved
  • Address verification – Additional confirmation needed
  • Fraud prevention – Security checks for unusual orders

SHIPPING CARRIERS & DELIVERY TIME

Our Shipping Partners

• USPS – United States Postal Service (most orders)
• UPS Ground – United Parcel Service (larger orders)
• FedEx Ground – Federal Express (backup carrier)

Carrier Selection

• Automatically chosen based on location and order size
• Optimal delivery time – System selects most reliable option
• No carrier preference required – We handle selection
• Package consolidation – Multiple items shipped together when possible

Delivery Timeframes

Standard Delivery: 5–7 Business Days (after processing; varies by location)

Major Cities (faster delivery)

• West Coast – Los Angeles, San Francisco, Seattle: 3–4 business days
• East Coast – New York, Boston, Miami: 4–5 business days
• Central – Chicago, Dallas, Denver: 3–5 business days

Rural Areas (extended delivery)

• Remote locations – May take 7–10 business days
• Mountain regions – Weather-dependent timing
• Island deliveries – Hawaii, Alaska: 7–10 business days

Total Time Estimate: Processing (1–3 days) + Transit (5–7 days) = ~6–10 business days total

PACKAGING & PROTECTION

How We Package Your Beachwear & Clothing

• Acid-free tissue paper – Prevents yellowing and damage
• Plastic protective bags – Water-resistant outer protection
• Careful folding – Minimal creasing techniques
• Fragrance-free environment – No perfumes or scents added

Accessories & Jewelry

• Individual pouches – Soft fabric or bubble wrap protection
• Jewelry boxes – For delicate or valuable pieces
• Padding materials – Prevent movement during transit
• Waterproof bags – Protection against moisture

Footwear (if applicable)

• Original boxes when possible – Shoes shipped in manufacturer boxes
• Protective wrapping – Individual shoe bags or tissue
• Size tags included – Easy identification and returns

Packaging Materials

• Recyclable mailers – Eco-friendly shipping envelopes
• Biodegradable packing peanuts – For fragile items when needed
• Branded tissue paper – Professional unboxing experience
• Care instruction cards – Included with delicate items

ORDER TRACKING & NOTIFICATIONS

Tracking Information

What You’ll Receive:

• Order confirmation email – Within 1 hour of purchase
• Processing update – When your order enters fulfillment
• Shipping confirmation – With tracking number and carrier info
• Delivery confirmation – When package is delivered

Tracking Details Include

• Tracking number – Unique identifier for your package
• Carrier information – Which company is delivering
• Estimated delivery date – Based on carrier predictions
• Real-time updates – Location and status changes

How to Track Your Order

• Option 1: Email Links – Click tracking link in shipping confirmation email; opens carrier’s tracking page.
• Option 2: Carrier Websites – USPS.com, UPS.com, FedEx.com: enter tracking number directly.
• Option 3: Contact Us – Email [email protected] or call +1 951-223-1955 with your order number; we’ll provide current status.

Tracking Timeline

• 0–24 hours after shipping – Tracking may show “Label Created”
• 24–48 hours – Package enters carrier’s system
• 48+ hours – Regular location and status updates
• Delivery day – Real-time delivery updates

DELIVERY DETAILS

Standard Delivery Process

Where Packages Are Left:

• Front door/porch – Most common
• Mail room – For apartment buildings with secure access
• Leasing office – If mailroom not available
• Neighbor acceptance – Only if pre-authorized

Delivery Confirmation:

• Photo proof – If provided by carrier
• GPS coordinates – Exact delivery location recorded
• Time stamp – Precise delivery time documented
• Signature not required – For standard orders under $100

Special Delivery Instructions

How to Add Instructions:

• During checkout – Add notes in “Special Instructions” field
• After ordering – Email us within 2 hours of placing order
• Common requests – “Leave with doorman,” “Side entrance,” etc.

Delivery Options:

• Leave at door – Standard, no signature required
• Deliver to neighbor – Must specify neighbor’s address
• Hold at carrier facility – For pickup at USPS/UPS location
• Require signature – Available for orders over $100 (free upgrade)

TAXES & ADDITIONAL FEES

Sales Tax

• Calculated at checkout based on shipping address and state/local regulations
• No surprise fees – Total tax shown before payment
• Tax-exempt orders – Contact us for business/resale accounts

What’s Included in Shipping

✅ Standard packaging – Professional materials included
✅ Basic tracking – Standard tracking number provided
✅ Delivery confirmation – Proof of delivery included
✅ Customer service – Support for delivery issues

What’s NOT Included

❌ Expedited shipping – Not currently available
❌ Insurance beyond standard carrier coverage
❌ Weekend delivery – Business days only

DELIVERY ISSUES & RESOLUTION

Lost or Stolen Packages

If Your Package Shows “Delivered” But You Didn’t Receive It:

• Check all areas – Front door, back door, side entrances, mailroom
• Ask neighbors – Packages sometimes delivered to wrong address
• Contact leasing office – For apartment complexes
• Check with family – Someone may have accepted
• Wait 24 hours – Sometimes tracking lags

What We’ll Do:

• File carrier claim – Report missing package
• Investigate delivery – Review tracking and confirmation
• Replace or refund – After investigation, we’ll make it right
• Police report – May be required for stolen package claims

Damaged Packages

If Your Package Arrives Damaged:

• Take photos – Before opening, document exterior damage
• Check contents – See if items inside are affected
• Contact us immediately – Email photos to [email protected]
• Keep everything – Original packaging and damaged items
• We’ll handle it – Replacement or full refund provided

Delivery Delays

Common Causes of Delays:

• Weather conditions – Snow, hurricanes, flooding
• Carrier capacity – Peak shipping seasons
• Address issues – Incorrect or incomplete addresses
• Holiday schedules – Postal service holidays

What We Do About Delays:

• Proactive communication – Email you about known delays
• Track packages daily – Monitor for unusual delays
• Work with carriers – Push for updates and resolution
• Offer solutions – Refund or expedited replacement when appropriate

EXPEDITED SHIPPING

Currently Not Available

We’re working on adding expedited options. Future plans:

• 2-Day Express – Estimated future rate $12.95 for orders under $75
• Overnight Express – Estimated future rate $19.95 for orders under $75
• Saturday delivery – Additional fee when available

Why Not Available Yet:

• Carrier negotiations – Securing best rates
• System integration – Updating fulfillment process
• Quality assurance – Ensuring fast shipping maintains product care

Current Alternatives:

• Order early – Place orders Monday–Wednesday for fastest delivery
• Free shipping threshold – Orders $75+ get priority processing
• Contact us – For urgent needs, we’ll do our best to accommodate

MILITARY & INTERNATIONAL SHIPPING

Military Addresses (APO/FPO/DPO)

Current Status: Not Available

Coming Soon – We’re working on military shipping capability. Email [email protected] to join waitlist.

International Shipping

Not Available – US Only

Alternatives for International Customers:

• US forwarding services – Third-party services can help
• US-based friends/family – Ship to a US address
• Travel to US – Order for pickup during US visits

SEASONAL SHIPPING INFORMATION

Holiday Season Shipping

Peak Season Dates:

• Black Friday – Cyber Monday: Extended processing times
• December 1–25: Order by Dec 15 for Christmas delivery
• Valentine’s Day: Order by Feb 10 for guaranteed delivery
• Mother’s Day: Order by May 5 for guaranteed delivery

Postal Holidays (No Delivery):

• New Year’s Day – January 1
• Martin Luther King Jr. Day – Third Monday in January
• Presidents’ Day – Third Monday in February
• Memorial Day – Last Monday in May
• Independence Day – July 4
• Labor Day – First Monday in September
• Columbus Day – Second Monday in October
• Veterans Day – November 11
• Thanksgiving – Fourth Thursday in November
• Christmas Day – December 25

Weather-Related Delays

Common Weather Issues:

• Winter storms – Snow, ice, blizzards
• Hurricane season – June–November
• Flooding – Spring and summer
• Extreme heat – May affect schedules

Our Response:

• Monitor forecasts – Track weather affecting deliveries
• Communicate delays – Email customers about known issues
• Work with carriers – Coordinate delivery when conditions improve
• No rush charges – Weather delays incur no extra fees

BUSINESS & BULK ORDERS

Bulk Order Shipping

Orders Over 20 Items:

• Contact us first – Email [email protected] before ordering
• Special handling – May require custom packaging
• Multiple shipments – Large orders may ship in multiple packages
• Volume discounts – Shipping discounts available for large orders

Business Account Benefits

• Net payment terms – 30-day payment available upon approval
• Dedicated support – Priority service for business customers
• Custom shipping – Tailored solutions for bulk shipments
• Bulk pricing – Volume discounts on products and shipping

Corporate Gifts

• Multiple addresses – Ship different items to different locations
• Gift wrapping – Professional presentation available
• Custom notes – Personalized messages included
• Coordinated delivery – Timed delivery for events

How to Set Up Business Account: Email [email protected] with “Business Account” in subject, provide company info; setup within ~2 business days.

CONTACT US FOR SHIPPING QUESTIONS

When to Contact Us

• Before Ordering – Special delivery requirements, address questions, bulk orders
• After Ordering – Change shipping address (within processing window), tracking issues, delivery problems, returns

How to Contact Us

📧 Email: [email protected]
• Subject: Include order number and brief description
• Include photos: For damaged package claims
• Response time: Within 24 business hours

📞 Phone: +1 951-223-1955
• Support Hours: Monday–Friday 9AM–6PM PST; Saturday 10AM–4PM PST
• Have ready: Order number, tracking number, shipping address
• Immediate assistance: For urgent delivery issues

🏢 Mail:
Hydashop Shipping Department
41354 Patri Cir
Murrieta, CA 92562
United States
Information to Include:
• Order number
• Full name
• Shipping address
• Phone number
• For delivery issues: tracking number, expected delivery date, description, photos if applicable

SHIPPING POLICY UPDATES

How We Communicate Changes

• 30 days advance notice – For any policy changes
• Email notifications – Sent to all customers
• Website updates – Current policy always available
• Order confirmations – Reference to current policy

Types of Changes

• Shipping Rate Updates – Due to carrier rate changes
• New Shipping Options – When expedited options become available
• Geographic Changes – If we expand to new areas
• Service Improvements – Faster processing, better tracking, new carriers

SUMMARY

✅ US shipping only – No international delivery at this time
✅ $4.95 flat rate – Same regardless of order size
✅ FREE shipping on orders $75+ (threshold can be adjusted)
✅ 1–3 day processing – Orders handled promptly
✅ 5–7 day delivery – Reliable transit times
✅ Full tracking – Monitor every step
✅ Professional packaging – Items arrive in perfect condition
✅ Excellent support – We’re here to help with any issues

Questions? Contact us at [email protected] or +1 951-223-1955

This Shipping Policy is effective as of June 11, 2025, and applies to all orders placed at hydashop.com.
Document Version: 1.0
Next Review Date: December 11, 2025

Hydashop reserves the right to update this policy. Changes take effect 30 days after posting the updated version on our site.